Returns & Exchanges

At Ottolenghi, we take great pride in the quality of our artisanal products and want you to be completely satisfied with your order. Due to the perishable nature of our food items, we offer a tailored return process to ensure food safety and customer satisfaction.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package for any signs of damage or missing items from your artisanal selection.

• 2.
  Contact Customer Support

  If there is an issue with a perishable item or a damaged pantry product, email our team within 24 hours of receipt with your order number and clear photographic evidence.

• 3.
  Review and Approval

  Our team will review your claim to determine if a replacement or refund is applicable based on our quality standards and food safety regulations.

• 4.
  Refund Processing

  Once approved, refunds for damaged or incorrect items will be credited back to your original payment method within 5 to 10 business days.