Frequently Asked Questions
Everything you need to know about our products and services.
Where do you ship your products?
We currently offer nationwide shipping across the UK and international delivery to selected countries. Shipping rates and delivery times vary depending on the destination and the weight of your order.
Are your ingredients ethically sourced?
Yes, we pride ourselves on working with small-scale producers and suppliers who share our commitment to quality, sustainability, and fair trade practices.
How should I store my Ottolenghi pantry items?
Each product comes with specific storage instructions on the label. Generally, spices and dry goods should be kept in a cool, dark place, while open jars of preserves or sauces should be refrigerated.
Can I include a personalized gift message?
Absolutely. During the checkout process, you will have the option to add a complimentary gift message which we will print and include inside your package.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or is incorrect, please contact our customer service team within 48 hours for a replacement or refund.
Do you offer options for specific dietary requirements?
Yes, our range includes many products that are vegan, gluten-free, or nut-free. You can use the filters on our shop page to find items that suit your specific dietary needs.